Process maturity models – review and comparative analysis

Abstract

Due to the dynamic market environment, companies are more prone to implement business process management in order to increase their flexibility and to adapt to changes more quickly. The effective implementation of process management increases the flexibility of a company and concentrates its efforts around its client's needs. Thus, it contributes to improving financial results of a company.

Process maturity models belong to basic tools used to implement the process approach in the organization, they are the starting point to conduct an analysis of the current state and to indicate recommended directions of development. This paper aims to explain the term of the process maturity of a company and to present some of the most popular maturity models that are used in business practice. The article presents the following models: Process and Enterprise Maturity Model (PEMM), Business Process Maturity Model (BPMM) and D. M. Fisher's model. The concluding part of the article offers a classification of the discussed models.